International Shipping FAQs

We are thrilled to offer international shipping through our partnership with FedEx CrossBorder. Please be advised that orders shipped outside the Continental U.S. are not eligible for free shipping benefits.

What is Fedex Crossborder?

FedEx CrossBorder is a global e-commerce solution that allows us to present our international shoppers with product prices in the currency of their choice, aggressive international shipping costs, and the lowest possible guaranteed order total. We believe the FedEx CrossBorder solution allows us to deliver the best possible shopping experience to our international customers so they can buy from us with confidence. By placing an international order, you acknowledge that your transaction will be with FedEx CrossBorder. Your customer service needs will be handled directly by Moda Luxe.

Your order total will then appear in the destination country’s currency for checkout. Order totals are guaranteed at the exchange rate set when your order is placed.

How will I know how much my order will cost?

Just add items to your cart and proceed to checkout. FedEx CrossBorder then calculates and displays the order total in your preferred currency, including any applicable shipping costs from our warehouse in the United States to your selected international destination, as well as any applicable duties and taxes imposed by the customs and revenue authorities in the destination country.

How much does international shipping cost?

International shipping is calculated based on a number of factors including shipping method, the number of items purchased, the weight of the items, and the destination country. International shipping will be calculated and guaranteed during the FedEx CrossBorder international checkout process.

What will the duties and taxes be?

Please note that product prices do not include duties and taxes. All duties and taxes will be calculated at checkout. Duty (or customs tariffs) is set by the destination country customs authorities and is determined based on a combination of the country of origin or manufacturing of the goods being purchased and the classification of that merchandise in accordance with a harmonized system adopted and used by the countries that our e-commerce partner, FedEx CrossBorder, supports. Tax rates are set by the destination country. You will be able to view the guaranteed total amount of applicable duty and taxes for your order at checkout.

When am I billed?

Your credit card will be billed by our e-commerce partner, FedEx CrossBorder, at the time your package leaves the United States.

What will my credit card statement say?

Your credit card will be billed by our e-commerce partner FedEx CrossBorder.

What is your international return policy?

We want you to be completely satisfied with your Moda Luxe purchase. If for any reason you are not, we will gladly accept unworn, unaltered or unused merchandise in sellable condition for a full refund within 30 days of purchase.