FAQs

All our purses are chic, classic, and minimalistic, but we love to create new collections that play around with the trends too — like our western selection, vacation edit, and bright colors collections.

Yes, we do! We have many purses made of quality genuine and premium suede leather in addition to vegan leather and vegan fabrics.

You can view our product care guide here.

We offer free shipping via FedEx within the continental US.

Yes, we ship to other countries through DHL, DHL Express, and UPS.

The fee depends on various factors, such as the weight and number of products ordered, shipping method, and destination country. The exact shipping amount (including duties and taxes) will be shown on the checkout page.

Orders are processed and shipped within 2-3 business days.

After the fulfillment and shipping period (2-3 days), you should receive the item within 1-2 weeks (for US orders) or longer (for international orders.)

Yes. For a small fee, you can get your Moda Luxe item faster by Expedited Shipping options during checkout.

Unfortunately, once an order has been placed, we are unable to cancel or make changes to the order.

Moda Luxe is committed to keeping our customers happy. If you’re not 100% happy with your order, you can return your handbag online for a full refund within 30 days of purchase, minus a $4.99 return shipping fee.

Our return policy applies to US and international orders, granted that the item is in perfect, unaltered, and unworn condition. We will not refund items that are used, damaged, or have missing tags. 

Visit our returns & exchanges page to learn more about making a return.

We offer a FREE one-time instant exchange on your order. Learn more about our exchange policy here.

Yes, we offer a 25% discount off your first order at MODALUXE.COM when you sign up for our newsletter.

Please check that the promo code is still valid and not out of date. If you require further assistance, please contact us customerservice@modaluxe.com or on live chat.

Only one promo code can be used per order.

No, promo codes cannot be applied after an order has been placed. Price adjustments will not be provided for previous orders, regardless of current promotions, discounts, promo codes, or vouchers.

Promotions are valid only on MODALUXE.COM. Promotions are not applicable to any third-party Moda Luxe retailing partners. No adjustments on previous purchases. Not valid for cash, vouchers, or any other form of credit. May not be combined with any other offer. Moda Luxe has the right to modify or end any promotion at any time. All terms and conditions are subject to change without prior notice. In the event of a dispute, Moda Luxe's decision is final.

Yes. If you want to sell Moda Luxe products in your retail store, all you need to do is fill up this wholesale application form.

Yes we do! To save money on future orders, check out our loyalty program here. It allows you to earn points with every purchase and redeem them for discounts every time you shop.